08.30 BST
09.25 BST
Natalie Nasr, General Manager & Head of Partnerships, FUTR GROUP
09.30 BST
Loyalty is earned, not given. Next-gen consumers & engagement. Mobile first, environment conscious & covid wary.
20 MINS FIRESIDE CHAT
Fiona Tomlin, CMO Snacks & Nutrition – UK&I, PEPSICO
Hollie McLellan, Director of Customer Marketing, BOOTS
MODERATOR
Desi Reuben-Sealey, Senior Manager UX, VICTORINOX
09.50 BST
The future of shopping & omnichannel retail
20 MINS PRESENTATION
TBA – BARCLAYCARD PAYMENTS
10.10 BST
Future proofing retail, frictionless CX & creating a community experience in store
30 MINS FIRESIDE CHAT
Caroline Crosswell, Chief Retail & Development Officer, RAPHA
James Bailey, CEO & Executive Director, WAITROSE & PARTNERS
Dhiren Karnani, Retail Director, KFC
MODERATOR
Uptin Saiidi, Journalist, Content Creator & Founder, UP10MEDIA
10.40 BST
Nick Lansley, Director & Innovation Insider, NL INNOVATION LAB
Julian Burnett, NED, Board Advisor & Founder, QUERCUS
James Hirst, Founder & CEO, THE INTELLIGENT BRIEF
11:20 BST
Driving consumer closeness with real-time insights. Why it’s more than just the data
20 MINS PRESENTATION
Dean Taylor, Director of Research & Insight, JOHN LEWIS PARTNERSHIP
How Secret Sales became the fastest growing marketplace for fashion in Europe
20 MINS FIRESIDE CHAT
Chris Griffin, CEO, SECRET SALES
Matt Purt, Chief Commercial Officer, SECRET SALES
MODERATOR
Julian Burnett, NED, Board Advisor & Founder, QUERCUS
Embedding your brand in a culture and taking product innovation to the next level
20 MINS FIRESIDE CHAT
Elsie Rutterford, Co-Founder, BYBI BEAUTY Dominika Minarovic, Co-Founder, BYBI BEAUTY
MODERATOR
Tina Mulqueen, CEO, KINDRED PR & Founder, ET AL MEDIA
11.40 BST
How did you get my number? Turning data & consumer insights into commercial success without being a creep.
20 MINS PRESENTATION
Leveraging e-commerce ecosystems to drive growth and value
20 MINS PRESENTATION
TBA – CLIENTSCAPE
Combating rising customer acquisition costs by building long term consumer relationships
20 MINS PRESENTATION
TBA – THE FOUNDATION
12.00 BST
Key considerations to create sustainable value & marketing ROI using data
40 MINS PANEL
Lara Izlan, Director of Data Strategy, ITV
Lydia Collett, Data & Insight Product Lead, JOHN LEWIS PARTNERSHIP
Lindsay Barrett, Head of Data Driven Marketing – Europe, MARS
MODERATOR
Nick Lansley, Director & Innovation Insider, NL INNOVATION LAB
Business transformation to become the master of the marketplace & selling online
40 MINS PANEL
Sonal Kalra, Head of Online, TESCO
Chris Griffin, CEO, SECRET SALES
TBA – BARCLAYCARD PAYMENTS
MODERATOR
Wizz Selvey, Founder & CEO, WIZZ&CO
Martech, adtech & traditional channels. Where will you place your bets to allow marketing effectiveness to win?
40 MINS PANEL
Tom Rainsford, Marketing Director, BEAVERTOWN BREWERY
Perla Bloom, Global Marketing Strategy Manager, EA GAMES
Tayo Ologbenla, Head of Digital Marketing, SAVILLS
Kerttu Inkeroinen, Marketing Director, LUCKY SAINT
MODERATOR
James Hirst, Founder & CEO, THE INTELLIGENT BRIEF
12:40 BST
13.30 BST
Transform businesses with the power of analytics & hyper individualization
20 MINS PRESENTATION
Uptin Saiidi, Journalist, Content Creator & Founder, UP10MEDIA
Trust is the future of ecommerce success. Underestimate at your peril.
20 MINS PRESENTATION
Janis Thomas, Ecommerce & Marketing Director, LOOK FABULOUS FOREVER
Embracing customer-centricity and building a brand strategy with customers at its heart
20 MINS PRESENTATION
Nina Mimica, Chief Innovation Officer, STUDENAC MARKET
13:50 BST
Leveraging digital media, social & video
20 MINS PRESENTATION
Invest in a company culture & team to take on tomorrow's omnichannel challenges (you won't regret it!)
20 MINS PRESENTATION
Using innovation to take marketing to the next level
20 MINS PRESENTATION
14.10 BST
War, recession & super power rivalry. Navigating digital storytelling during times of disruption through transparency & authenticity
40 MINS PANEL
Martin Jaskolowski, Global Head of Advertising & Digital, PERNOD RICARD
John Manning, Executive Producer, AO
Chris Wales, Director of Content, CX & Search, MARS
MODERATOR
Tina Mulqueen, CEO & Founder, KINDRED PR & Founder, ET AL MEDIA
Transforming a companies functions and structures to achieve e-commerce & omnichannel goals with technology
40 MINS PANEL
Ivar Hendriks, Head of eCommerce – EU North, AB-INBEV
Kieron Smith, Digital Director, BLACKWELL’S & THE WORDERY
Ian Hartley, Strategic Account Executive UK – England & Wales, PLATFORM SH
MODERATOR
Julian Burnett, NED, Board Advisor & Founder, QUERCUS
Getting consumers to advocate for your brand online and building a strong community so you don't need advertising investment!
40 MINS PANEL
James Sutton, Senior Digital Content & Campaigns Manager – EMEA, HERBALIFE NUTRITION
Hamish Stacy, Digital Experience Lead – Europe, MONDELEZ
Grace Fung, Influencer Marketing & Comms Lead, COTY
Bronwen Foster-Butler, CMO, FINISTERRE
MODERATOR
James Hirst, Founder & CEO, THE INTELLIGENT BRIEF
14.50 BST
15.20 BST
Redefining customer experience in retail
20 MINS PRESENTATION
Desi Reuben-Sealey, Senior Manager UX, VICTORINOX
15.40 BST
It's time, store, supply chain & sustainability time. Retail makeover.
20 MINS PRESENTATION
16.00 BST
How startups are bringing on a new dawn of innovation and learnings for the future of commerce. Future gazing, what to look for & how to win.
30 MINS FIRESIDE CHAT
Florence Adepoju, Founder, FLOW BEAUTY / MDM FLOW
Maxim Gelmann, Chief Stroodle & Founder, STROODLES
Sophie Saunders, Head of eCommerce, DISTILL VENTURES
MODERATOR
Tina Mulqueen, CEO, KINDRED PR & Founder, ET AL MEDIA