STAGE 1
STAGE 2
STAGE 3

08.30 BST

08:30 - 09:25 - All Stages
REGISTRATION OPENS

09.25 BST

09:25 - 09:30 - All Stages
FUTR GROUP WELCOME REMARKS

Natalie Nasr, General Manager & Head of Partnerships, FUTR GROUP

09.30 BST

09:30 - 09:50 - All Stages
RETAIL, CUSTOMER EXPERIENCE & LOYALTY

Loyalty is earned, not given. Next-gen consumers & engagement. Mobile first, environment conscious & covid wary.

20 MINS FIRESIDE CHAT

Fiona Tomlin, CMO Snacks & Nutrition – UK&I, PEPSICO

Hollie McLellan, Director of Customer Marketing, BOOTS

MODERATOR

Desi Reuben-Sealey, Senior Manager UX, VICTORINOX

09.50 BST

09:50 - 10:10 - All Stages
RETAIL, CUSTOMER EXPERIENCE & LOYALTY

The future of shopping & omnichannel retail

20 MINS PRESENTATION

TBA – BARCLAYCARD PAYMENTS

10.10 BST

10:10 - 10:40 - All Stages
RETAIL, CUSTOMER EXPERIENCE & LOYALTY

Future proofing retail, frictionless CX & creating a community experience in store

30 MINS FIRESIDE CHAT
Caroline Crosswell, Chief Retail & Development Officer, RAPHA
James Bailey, CEO & Executive Director, WAITROSE & PARTNERS
Dhiren Karnani, Retail Director, KFC

MODERATOR
Uptin Saiidi, Journalist, Content Creator & Founder, UP10MEDIA

10.40 BST

10:40 - 11:20 - All Stages
NETWORKING & 1'2'1 MEETINGS

STAGE 1 MC

Nick Lansley, Director & Innovation Insider, NL INNOVATION LAB

STAGE 2 MC

Julian Burnett, NED, Board Advisor & Founder, QUERCUS

STAGE 3 MC

James Hirst, Founder & CEO, THE INTELLIGENT BRIEF

11:20 BST

11:20 AM - 11:40AM - Stage 1
DIGITAL, ANALYTICS & DATA

Driving consumer closeness with real-time insights. Why it’s more than just the data

20 MINS PRESENTATION

Dean Taylor, Director of Research & Insight, JOHN LEWIS PARTNERSHIP

11:20 AM - 11:40AM - Stage 2
E-COMMERCE, OMNICHANNEL & TECHNOLOGY

How Secret Sales became the fastest growing marketplace for fashion in Europe

20 MINS FIRESIDE CHAT

Chris Griffin, CEO, SECRET SALES

Matt Purt, Chief Commercial Officer, SECRET SALES

MODERATOR

Julian Burnett, NED, Board Advisor & Founder, QUERCUS

11:20 AM - 11:40AM - Stage 3
MARKETING, INNOVATION & BRAND STRATEGY

Embedding your brand in a culture and taking product innovation to the next level

20 MINS FIRESIDE CHAT

Elsie Rutterford, Co-Founder, BYBI BEAUTY Dominika Minarovic, Co-Founder, BYBI BEAUTY

MODERATOR

Tina Mulqueen, CEO, KINDRED PR & Founder, ET AL MEDIA

11.40 BST

11:40 AM - 12:00 PM - Stage 1
DIGITAL, ANALYTICS & DATA

How did you get my number? Turning data & consumer insights into commercial success without being a creep.

20 MINS PRESENTATION

11:40 AM - 12:00 PM - Stage 2
E-COMMERCE, OMNICHANNEL & TECHNOLOGY

Leveraging e-commerce ecosystems to drive growth and value

20 MINS PRESENTATION

TBA – CLIENTSCAPE

11:40 AM - 12:00 PM - Stage 3
MARKETING, INNOVATION & BRAND STRATEGY

Combating rising customer acquisition costs by building long term consumer relationships

20 MINS PRESENTATION

TBA – THE FOUNDATION

12.00 BST

12:00 - 12:40 - Stage 1
DIGITAL, ANALYTICS & DATA

Key considerations to create sustainable value & marketing ROI using data

40 MINS PANEL

Lara Izlan, Director of Data Strategy, ITV

Lydia Collett, Data & Insight Product Lead, JOHN LEWIS PARTNERSHIP

Lindsay Barrett, Head of Data Driven Marketing – Europe, MARS

MODERATOR

Nick Lansley, Director & Innovation Insider, NL INNOVATION LAB

12:00 - 12:40 - Stage 2
E-COMMERCE, OMNICHANNEL & TECHNOLOGY

Business transformation to become the master of the marketplace & selling online

40 MINS PANEL

Sonal Kalra, Head of Online, TESCO

Chris Griffin, CEO, SECRET SALES

TBA – BARCLAYCARD PAYMENTS

MODERATOR

Wizz Selvey, Founder & CEO, WIZZ&CO

12:00 - 12:40 - Stage 3
MARKETING, INNOVATION & BRAND STRATEGY

Martech, adtech & traditional channels. Where will you place your bets to allow marketing effectiveness to win?

40 MINS PANEL

Tom Rainsford, Marketing Director, BEAVERTOWN BREWERY

Perla Bloom, Global Marketing Strategy Manager, EA GAMES

Tayo Ologbenla, Head of Digital Marketing, SAVILLS

Kerttu Inkeroinen, Marketing Director, LUCKY SAINT

MODERATOR

James Hirst, Founder & CEO, THE INTELLIGENT BRIEF

12:40 BST

12:40 - 13:30 - All Stages
NETWORKING & 1'2'1 MEETINGS

13.30 BST

13:30 - 13:50 - Stage 1
DIGITAL, ANALYTICS & DATA

Transform businesses with the power of analytics & hyper individualization

20 MINS PRESENTATION

Uptin Saiidi, Journalist, Content Creator & Founder, UP10MEDIA

13:30 - 13:50 - Stage 2
E-COMMERCE, OMNICHANNEL & TECHNOLOGY

Trust is the future of ecommerce success. Underestimate at your peril.

20 MINS PRESENTATION

Janis Thomas, Ecommerce & Marketing Director, LOOK FABULOUS FOREVER

13:30 - 13:50 - Stage 3
MARKETING, INNOVATION & BRAND STRATEGY

Embracing customer-centricity and building a brand strategy with customers at its heart

20 MINS PRESENTATION

Nina Mimica, Chief Innovation Officer, STUDENAC MARKET

13:50 BST

13:50 - 14:10 - Stage 1
DIGITAL, ANALYTICS & DATA

Leveraging digital media, social & video

20 MINS PRESENTATION

13:50 - 14:10 - Stage 2
E-COMMERCE, OMNICHANNEL & TECHNOLOGY

Invest in a company culture & team to take on tomorrow's omnichannel challenges (you won't regret it!)

20 MINS PRESENTATION

13:50 - 14:10 - Stage 3
MARKETING, INNOVATION & BRAND STRATEGY

Using innovation to take marketing to the next level

20 MINS PRESENTATION

14.10 BST

14:10 - 14:50 - Stage 1
DIGITAL, ANALYTICS & DATA

War, recession & super power rivalry. Navigating digital storytelling during times of disruption through transparency & authenticity

40 MINS PANEL

Martin Jaskolowski, Global Head of Advertising & Digital, PERNOD RICARD

John Manning, Executive Producer, AO

Chris Wales, Director of Content, CX & Search, MARS

MODERATOR

Tina Mulqueen, CEO & Founder, KINDRED PR & Founder, ET AL MEDIA

14:10 - 14:50 - Stage 2
E-COMMERCE, OMNICHANNEL & TECHNOLOGY

Transforming a companies functions and structures to achieve e-commerce & omnichannel goals with technology

40 MINS PANEL

Ivar Hendriks, Head of eCommerce – EU North, AB-INBEV

Kieron Smith, Digital Director, BLACKWELL’S & THE WORDERY

Ian Hartley, Strategic Account Executive UK – England & Wales, PLATFORM SH

MODERATOR

Julian Burnett, NED, Board Advisor & Founder, QUERCUS

14:10 - 14:50 - Stage 3
MARKETING, INNOVATION & BRAND STRATEGY

Getting consumers to advocate for your brand online and building a strong community so you don't need advertising investment!

40 MINS PANEL

James Sutton, Senior Digital Content & Campaigns Manager – EMEA, HERBALIFE NUTRITION

Hamish Stacy, Digital Experience Lead – Europe, MONDELEZ

Grace Fung, Influencer Marketing & Comms Lead, COTY

Bronwen Foster-Butler, CMO, FINISTERRE

MODERATOR

James Hirst, Founder & CEO, THE INTELLIGENT BRIEF

14.50 BST

14:50 - 15:20 - All Stages
NETWORKING & 1'2'1 MEETINGS

15.20 BST

15:20 - 15:40 - All Stages
RETAIL, CUSTOMER EXPERIENCE & LOYALTY

Redefining customer experience in retail

20 MINS PRESENTATION
Desi Reuben-Sealey, Senior Manager UX, VICTORINOX

15.40 BST

15:40 - 16:00 - All Stages
RETAIL, CUSTOMER EXPERIENCE & LOYALTY

It's time, store, supply chain & sustainability time. Retail makeover.

20 MINS PRESENTATION

16.00 BST

16:00 - 16:30 - All Stages
RETAIL, CUSTOMER EXPERIENCE & LOYALTY

How startups are bringing on a new dawn of innovation and learnings for the future of commerce. Future gazing, what to look for & how to win.

30 MINS FIRESIDE CHAT

Florence Adepoju, Founder, FLOW BEAUTY / MDM FLOW

Maxim Gelmann, Chief Stroodle & Founder, STROODLES

Sophie Saunders, Head of eCommerce, DISTILL VENTURES

MODERATOR

Tina Mulqueen, CEO, KINDRED PR & Founder, ET AL MEDIA

16.30 BST

16:30 - All Stages
END OF DAY