Throughout the day, we’ll be hosting a series of in-depth workshops designed to get you thinking about topics in a more granular way. These will be hands on and interactive and you’ll have the chance to play out real scenarios from your business.

20 MIN KEYNOTE

Swagat Choudhury, Global Digital Commerce Director, MARS WRIGLEY

In the dynamic world of retail, where customer expectations evolve rapidly, fostering lasting relationships has become the cornerstone of sustained success. This session will explore how placing communities at the centre of your customer engagement strategy can drive increased customer lifetime value (CLV).

20 MIN KEYNOTE

Mike Cadden, Chief Technology Officer, MARIE CURIE UK 

20 MINUTE KEYNOTE

• Benchmarking, going beyond ‘vanity metrics’

• Identify and understand what works and why and how to improve

Dan Best, SVP, DAIVID

20 MINUTE KEYNOTE

RESERVED

20 MINUTE KEYNOTE

RESERVED

20 MINUTE KEYNOTE

RESERVED

Dan Best, SVP, DAIVID

45 MINUTE PANEL

• How to utilise social platforms on the consumer journey?

• How to tie social media content into the brand and sales strategy?

• What social commerce and live shopping platforms are available and how do they integrate with other tech within the business such as CRM, inventory management?

• What tools and technologies are available in the tech stack for making social commerce work?

Mila Hrisimova, Head of Social Media, LASTMINUTE.COM

45 MINUTE PANEL

 • What are the latest developments in the Retail Media Network landscape? Technological capabilities, tech stack integration, market players

• In a quickly expanding landscape of RMN providers, how can brands use retail media effectively?

• How to structure a successful retail media strategy and build data capabilities to prevent silos? • How does retail media integrate with other ad channels?

• What additional opportunities does the data generated by RMN offer brands and retailers beyond advertisement? i.e. benchmarking, deep customer insights.

• How can first data generated by customer retention strategies such as loyalty programs be linked up with retail media?

Jessica Cooke, Director of Media and Loyalty, STONEGATE GROUP

Paul Stafford, Head of Retail Media, SUPERDRUG

Elton Ollerhead, Director – ASOS Media Group, ASOS.COM

Paul Wright, Head of International, UBER ADVERTISING

MODERATOR: Desi Reuben-Sealey, Senior Manager Head of UX, VICTORINOX

45 MINUTE PANEL

40 MINUTE WORKSHOP

Andre Filomeno, SVP of Customer and Digital, FLYING TIGER COPENHAGEN

20 MINUTE KEYNOTE / FIRESIDE CHAT

Aaron Smedley, Chief Digital & Marketing Officer, LE CHAMEAU

20 MINUTE KEYNOTE / FIRESIDE CHAT

Victoria Knight, Site Trading Director, NET-A-PORTER & MR PORTER

20 MINUTE KEYNOTE / FIRESIDE CHAT

40 MINUTE WORKSHOP

20 MINUTE KEYNOTE

SPEAKER TBC, TINUITI

20 MINUTE KEYNOTE

SPEAKER TBC, APPINIO

20 MINUTE KEYNOTE

RESERVED

40 MINUTE WORKSHOP

How to use technologies such as AI to track and convert footfall into sales?

• Expanding your physical footprint: where to invest and how much?

• How to ensure global brand strategies are efficiently and consistently executed in store designs?

• How to create hybridized retail experiences?

• How to delight the customer through instore experiences?

• How to maximize customer spend from Sofa to Store? • Building instore experiences for the mobile first generation

Lycia Lobo, Commercial Director, ENGLISH HERITAGE

Grace Charge, Director of Brand Experience and Partnerships, Europe, WESTFIELD RISEUNIBAIL-RODAMCO

Rob Edwards, Head of Media & Digital, ARLA FOODS

45 MINUTE PANEL

MODERATOR: Ian Scott, Consultant, RETHINK RETAIL

 • Understanding the power of incorporating purpose driven brand strategy

• Implementing brand accessibility and DEI across brand, product and retail strategy

• What will ESG look like in the future?

• Driving brand love/ affinity in light of rising inflation and decreasing purchasing power of consumers’ wallets

• Balancing brand building and long-term sales or performance marketing for short term

Irem Alp Mainwaring, Group Brand and Portfolio Director, INNOCENT DRINKS

Anna Valle, Co-Founder, SEEDS OF COLOUR

Charlotte Aytan (Ayoub), Director, TLC SPORT

45 MINUTE PANEL

• How to do customer centricity within UX and CX development well?

• Understanding the eCommerce customer decision journey

• Using the data generated by customer service teams to improve customer experience, develop products and services and identify commercial opportunities for the business

• Personalisation of post puchase customer experience

Paul Wilkinson, Product Director – Grocery/Retail Partners and Hop, DELIVEROO

Sarah Curran, Founder & Chief Menopause Officer, JUST HOTTER

Desi Reuben-Sealey, Senior Manager Head of UX, VICTORINOX

45 MINUTE PANEL

40 MINUTE WORKSHOP

20 MINUTE KEYNOTE

20 MINUTE KEYNOTE

20 MINUTE KEYNOTE

40 MINUTE WORKSHOP

20 MINUTE KEYNOTE

20 MINUTE KEYNOTE

20 MINUTE KEYNOTE

40 MINUTE WORKSHOP

40 MINUTE PANEL

• How to engage with your customers online? What innovations and technologies are they looking for?

• Speed and convenience are winning over brand loyalty, how are brands and retailers adjusting their strategies? • What role can digital services play in enhancing consumer experience?

• How can brands and retailers create digital services to offer better and enhanced experiences to consumers?

• What are the key opportunities and challenges organisations face to offer not just products but services to their consumers?

Jean Michel Bruno Mendy, Managing Director Contract Sales & International Business, OFFICE DEPOT

MODERATOR: Marine Pajot, Strategy Director & CPG Practice Lead, MANIFESTO GROWTH

• What different approaches are there to ESG business models?

• What would help sustainable brands scale sustainably?

• What are the tech platforms that can help them do this?

• What are the commercial realities behind running a sustainable brand?

• What are the challenges they face and what support do they need from retailers?

• As an independent sustainable brand, how do you think about customer centricity?

Nina Briance, Founder & CEO, CULT MIA

20 MINUTE FIRESIDE CHAT

• Creating customer journeys to keep up with online shopping habits and expectations from digital first generations

• How to create demand for your product on saturated marketplaces?

• How to manage inventories and fulfilment across different ecommerce platforms?

• How to create personalised and targeted marketing messages across different marketplaces?

40 MINUTE PANEL

Daniel Baker, Head Of Ecommerce, BLUE VANILLA CLOTHING

MODERATOR: Gregor Murray, Global VP – Strategy & Chief ’So-what?’ Officer, DIGITAL COMMERCE GLOBAL

40 MINUTE WORKSHOP

Panel continued

• What circular business model (repair, rental, resale) offers the biggest commercial opportunity for brands?

• How can brands and retailers incrementally facilitate a shift to a more circular pattern in consumption without alienating consumers and losing revenue?

• What part can technology play in this?

• How to make it work commercially and operationally?

Layla Sargent, Founder & CEO, THE SEAM

20 MINUTE FIRESIDE CHAT

Panel continued